Frequently asked questions

Pricing is based on the distance between pickup and destination and the weight of your parcel. Get an instant, no-obligation quote online — you see the price before you book, with no surprises at checkout.

No. You can get an instant quote without signing up. You only create an account when you are ready to book, so we can save your addresses and process payment.

You pay with M-Pesa, either per shipment or from a wallet you top up in the app. Your payment is confirmed before the parcel moves.

Every shipment has a waybill number. Track it live from the app — you can also share the tracking link with the recipient so they can follow it too.

It depends on the route, but most nationwide deliveries complete within about 48 hours. Your quote shows an indicative timeline, and live tracking keeps you updated.

Most everyday parcels and documents. Prohibited and dangerous goods (for example cash, hazardous materials and illegal items) cannot be sent. If you are unsure, contact us before booking.

Reach out to our team and we'll investigate using the parcel's tracking history. Email jambo@parcelhub.co.ke with your waybill number.

Apply online and complete a quick verification with your KRA PIN and national ID. See the For agents page for the full details.